Return & Refund Policy

Last updated: October 12, 2026

At storke, we want you to feel confident in every purchase. If you're not completely satisfied with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

Our return policy applies to all Lightwave Mask purchases, including SOLO orders, DUO bundles, sale items, and promotional offers.

To be eligible for a return, your item should be in its original condition, with all included accessories and components. We accept unused and gently used products, provided they have not been deliberately damaged or misused.

You'll also need your order number or proof of purchase.

How to Start a Return

To request a return, email info@storke.shop with your order number and the item or items you'd like to return.

Once your return is approved, we'll provide instructions on how and where to send your package, along with a return shipping label when applicable.

Please contact us before sending items back so we can help ensure your return is processed correctly.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or incorrect.

We'll work with you to arrange a replacement or refund at no additional cost.

Sale Items and DUO Bundles

All sale items, discounted products, and promotional bundles are eligible for returns within 30 days of delivery.

This includes our DUO bundle and orders containing multiple masks.

If you return your entire order, you'll receive a refund of the full amount paid for the products.

If you return only part of a discounted bundle, your refund will be calculated based on the items kept and the applicable bundle pricing. Any adjustment will be explained before your refund is processed.

Shipping and Returns

Storke offers free standard shipping on all orders within the United States, with no minimum purchase required.

For damaged, defective, or incorrect items, we'll cover return shipping costs when a return is necessary.

For other returns, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.

Exchanges

If you'd like to exchange your Lightwave Mask, contact us at info@storke.shop.

We'll help you arrange a return and replacement or a new order.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@storke.shop.

United States Orders Only

Storke currently ships exclusively within the United States. We do not offer international shipping at this time.

This return and refund policy applies to all eligible orders shipped within the United States.

Nothing in this policy limits any consumer rights provided by applicable law.

Contact Us

For questions about returns, refunds, exchanges, or your order, please contact:

storke

Email: info@storke.shop

Website: https://storke.shop